Despite the fact that this is not the most importantfactor to help you identify a trustworthy hosting supplier from a bad one or a reseller from a real supplier, having the option to call and speak with a live person is a sign that you are not working with a one-person firm and that you'll be able to get in touch with somebody every time you're looking for help. The phone support for website hosting services may vary from standard to expert, which means that the issues that can be resolved with a phone call vary based on the service provider. Usually, these matters are simpler and include billing or 1st level tech issues as more complex issues usually need a support ticket where both you and the sysadmins can follow what is going on with a given issue. Nonetheless, the option to call your supplier will save you lots of time and efforts for the countless small things that may eventually appear when you manage your website hosting account.
Phone Support in Hosting
Since we have live phone support 14 hours a day, you're able to contact us and talk to our customer support representatives to get more info about the hosting that we supply and make sure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on three different continents so that you will be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already a customer, you can give us a call about general and billing issues, and even about some technical ones. If the situation is strictly technical or it needs longer time to investigate, you'll have to go through our ticketing system, which will allow both you and our tech support crew to monitor the details provided by either side.