A 99.9% Server Uptime
The major benefit of building your own hosting platform is that you don’t have to be worried about compatibility – you configure a particular set of software apps in such a manner so as to be compatible with a defined set of hardware components. The end result is something way more solid and reliable, since there are less potential risks of failure. We’ve set up our cloud hosting system using time–proven hardware components plus a seriously tweaked version of Security–Enhanced Linux in an attempt to create a truly secure and safe home for all your websites.
That is the reason why, with all our hosting plans we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is crucial to also set up your own network infrastructure. For this reason, we set up a custom–configured internal network in all our datacenters. Relying on top–notch Juniper switches and routers, our internal network allows for stupefyingly fast data transmission rates and is fully redundant.
In this way, you can enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, irrespective of which web hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not pleased with our web hosting services, or if you think that they are insufficient, or if you decide that you should use a VPS servers instead of a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain full control of your domain names even if you delete your account with us.
24/7 Technical Support
If you have ever had to wait around for hours to receive a reply, you are aware of how annoying this can be, especially when your web site is on the line. For this reason, our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be right here and they will get back to you within an hour. And the best part is that their average response time is under twenty minutes!