A 1–Hour Ticket Response Time Guarantee
All your support requests will be responded to within maximum sixty minutes after the support ticket or e–mail is submitted. If your issue requires additional assistance from an admin, we will forward the trouble ticket or the email to the person on duty, without delay and will leave a note to inform you that more time will be required for arriving at a solution. And if you take advantage of the Managed Servers package, any of the tasks included there will be carried out whenever you wish.
A Topflight Client Support Service
We’ll be available to you 24/7 to reply to any enquiries that you may have connected with our Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance tackling server management procedures, you can take a glance at our Managed Servers package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
An Intuitive Help Section
Every dedicated server is fitted out with our free–of–cost Control Panel, which offers a fully detailed knowledge base plus a collection of how–to video tutorials. Whenever you require assistance with the Control Panel, just click on the Videos or Help buttons located in the top right corner.