Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting is not separate from the hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any specific time with just several clicks, without ever leaving your web hosting account. The ticketing system comes with a quick-search box, so you can track the status of any ticket that you’ve opened in the past, if you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to handle a particular problem before you actually post a ticket. The response time is maximum sixty minutes, which implies that you can get swift assistance at any given moment and if our customer service team recommends that you do something within your hosting account, you can do it immediately without having to log out of the Hepsia Control Panel.