A ticketing system is the most popular communication medium that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to fix an issue that requires a certain period of time to investigate or that has to be escalated to a system administrator. In this way, all replies provided by either side will be kept in the same location in case someone else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts in order to execute a certain operation or to get in touch with the hosting company’s customer service team. In case you desire to administer a handful of domains and each one of them is hosted in its own account, you’ll need to use even more accounts simultaneously. Plus, it could take a substantial length of time for the provider to respond to your ticket request.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our hosting is not separate from the hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any specific time with just several clicks, without ever leaving your web hosting account. The ticketing system comes with a quick-search box, so you can track the status of any ticket that you’ve opened in the past, if you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to handle a particular problem before you actually post a ticket. The response time is maximum sixty minutes, which implies that you can get swift assistance at any given moment and if our customer service team recommends that you do something within your hosting account, you can do it immediately without having to log out of the Hepsia Control Panel.