If your web hosting service provider provides live chat support, you can talk with an agent in real-time and learn helpful info or get an issue resolved timely. The main advantage of using chat instead of calling to talk to a live person is that you will need just a computer with web access, which means that you won't pay any fees if you are in a different country or state. Furthermore, it will be much simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the telephone. The live chat is also a much quicker option to contact your website hosting provider's support crew compared to using a ticketing system. Last, but not least, when some issue needs more time to be dealt with, you can do something else while you wait for support on the live chat, which means that you won't lose time - something that's not possible when you're on the telephone.

Live Chat Support in Hosting

Along with the phone and ticket support, we provide live chat support too. You're able to contact us every single day, including holidays and weekends, and we can give you more details about the hosting that we provide if you are not a customer yet, or about general and billing questions when you already have a user profile. Though for solely technical matters you need to open a ticket to the tech support, as such issues need additional time to be resolved, you may still get in touch with us on the live chat for some technical information. For instance, we can help you set up an e-mail address in your email client or troubleshoot various issues, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.