If you’re a website owner, a problem can always appear and it doesn’t necessarily need to be connected with the hosting service itself. For instance, something can go wrong when you update an Internet application or some important content may be modified or erased unintentionally. Whatever the essence of the problem may be, you’ll need to contact the customer support team and ask them to restore a backup or to assist you in solving the problem that you are confronting. How promptly they’ll do this will predetermine how much time your sites will be inaccessible. For certain sites like social networking websites or online shops, an elongated unavailability often equals lost clients and money. For this reason, it is extremely important to use the services of a company that offers not only a good customer service, but also a timely one.
One-Hour Response Guarantee in Hosting
In case you are using any of our hosting and you’ve got a query or face some difficulty, you can touch base with us 24x7 by posting a ticket or by writing an e-mail and we’ll make sure that you obtain a response in no more than 1 hour. If the issue can be solved, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the necessary details – what workable solutions to try, what settings to check, etc. Typically, you will receive a response within half an hour max, so waiting for hours and hours or even for more than 1 day to receive assistance is something inconceivable. Our one-hour response guarantee applies to any query that you might have – technical, billing or general.